1. Introduction and General Overview
Welcome to LYW, officially accessible at https://lywintl.com/ . This comprehensive Privacy Policy governs the manner in which Shanghai Da Qi Bei Trading Co.,Ltd (hereinafter referred to as the “Company”, “we”, “us”, or “our”) collects, uses, maintains, protects, and discloses information collected from users (each, a “User”, “you”, or “your”) of the LYW website and our associated medical equipment products and services.
Operating on a global scale, our primary business involves the distribution and sale of specialized medical equipment. We recognize the critical importance of privacy, data security, and international compliance. This Privacy Policy applies to the website, all products, and all services offered by Shanghai Da Qi Bei Trading Co.,Ltd. By accessing our website, creating an account, communicating with us via live chat or contact forms, or purchasing our products, you signify your explicit acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website. We reserve the right to evaluate and update this policy continuously to ensure strict adherence to global data protection regulations.
2. Information We Collect from You
In order to provide you with seamless access to our medical equipment, account functionalities, and customer support, we must collect various types of information. We collect information through direct interactions, automated technologies, and user-generated uploads.
Categories of Personal and Usage Data
| Data Category | Specific Information Collected | Purpose of Collection |
|---|---|---|
| Account & Identity Data | First name, last name, username, encrypted passwords, and email address (zuqimeilin@163.com for our official contact). | Required to establish and manage your registered user account on our platform. |
| Contact & Delivery Data | Billing address, shipping address, telephone numbers, and email addresses. | Necessary to process global medical equipment orders, handle logistics, and ensure accurate delivery. |
| Financial & Transaction Data | Partial payment card details, bank transfer records, order history, and billing records. | Utilized strictly for processing payments for products; we do not store full credit card numbers on our servers. |
| User-Generated Content | Text messages, product inquiries, and images uploaded via our website’s contact forms and live chat windows. | Used to provide customer support, troubleshoot medical equipment inquiries, and facilitate direct communication. |
| Technical & Device Data | Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform. | Essential for website administration, security monitoring, fraud prevention, and ensuring compatibility with your device. |
3. How We Use Your Collected Information
The Company collects and utilizes your personal information for specific, legitimate business purposes. Because we operate in the global medical equipment sector, we maintain strict controls over how your data is processed.
Detailed Processing Purposes
| Processing Activity | Legal Basis and Detailed Explanation |
|---|---|
| Providing Products and Services | Contractual Necessity: We use your data to register you as a new customer, process and deliver your medical equipment orders, manage payments, and collect fees owed to us. |
| Customer Support and Communication | Legitimate Interest & Consent: When you use our live chat or contact forms, we process the text and images you upload to resolve your queries, provide technical support, and notify you about changes to our terms or services. |
| Marketing and Promotions | Consent: Because we conduct promotional activities and sweepstakes globally, we may use your contact data to notify you of special offers, new medical equipment releases, and contest results. You can opt-out at any time. |
| Website Optimization and Security | Legitimate Interest: We analyze technical data to improve our website layout (especially for Gutenberg block compatibility), enhance user experience, troubleshoot server errors, and protect against malicious activities or cyber threats. |
4. User-Generated Content and Intellectual Property Rights
A unique aspect of our website is the ability for users to upload text and images, particularly through our communication channels such as the live chat window and contact forms.
Company’s Exclusive Intellectual Property
It is strictly established that the “LYW” logo, brand name, website design, and all default text, images, graphics, product descriptions, and multimedia content present on the website are the exclusive intellectual property of Shanghai Da Qi Bei Trading Co.,Ltd. These assets are protected by international copyright, trademark, and intellectual property laws. You are expressly prohibited from copying, reproducing, distributing, or modifying our proprietary content without our prior written consent.
License for User Uploads
When you upload text, inquiries, or images (e.g., photos of equipment for troubleshooting) via our forms or chat windows, you retain the rights to your own content. However, by uploading this content, you grant the Company a global, non-exclusive, royalty-free license to use, store, and process these materials strictly for the purpose of fulfilling your customer service requests, evaluating product issues, and communicating effectively with you.
5. Sharing and Disclosure of Your Information
We do not sell, trade, or rent Users’ personal identification information to unauthorized third parties. However, running a global e-commerce platform for medical equipment requires collaboration with trusted partners.
Third-Party Disclosures
| Type of Third Party | Reason for Data Sharing |
|---|---|
| Logistics and Shipping Providers | We must share your name, address, and contact number with international couriers and freight forwarders to deliver your medical equipment worldwide. |
| Payment Gateways and Processors | To process transactions securely, we transmit payment data to certified financial institutions and payment gateways. |
| IT and Hosting Services | Our website hosting providers, database managers, and live chat software providers have access to data solely to maintain website functionality and secure our infrastructure. |
| Legal and Regulatory Authorities | We may disclose personal data if required by law, subpoena, or other legal processes, particularly in matters involving customs clearance, international trade compliance, or fraud investigations. |
6. International Data Transfers
Shanghai Da Qi Bei Trading Co.,Ltd is headquartered in Shanghai, China. Our complete corporate address is 901, kangye Road, qingpu District, shanghai, China 201700.
Because we offer our medical equipment globally, the information we collect from you may be transferred to, stored, and processed in China or other countries where our service providers maintain facilities. By utilizing our website, registering an account, and utilizing our contact forms, you explicitly consent to the transfer of your personal data outside of your country of residence. We implement appropriate safeguards, such as standard contractual clauses and rigorous data security protocols, to ensure that your personal information remains protected in accordance with this Privacy Policy, regardless of its geographic location.
7. Data Retention and Security Measures
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Security Protocols
We adopt industry-standard data collection, storage, and processing practices. Sensitive and private data exchange between the website and its Users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. We restrict access to personal information to Company employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Retention Period
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account information is retained as long as your account remains active. Transactional data regarding medical equipment purchases is retained for a longer period to comply with global tax and commercial trade regulations.
8. Promotions, Contests, and Sweepstakes
From time to time, LYW hosts promotional events, product giveaways, and sweepstakes to reward our global customer base. Participation in these events is entirely voluntary. If you choose to participate, we will require certain personal information, such as your name and email address, to register you for the event and to notify you if you win. The data collected during these promotional activities will be used in accordance with this Privacy Policy, unless explicitly stated otherwise in the specific rules governing a particular promotion. Please note that we do not offer any paid subscription content; all our promotional entries are based on direct participation or product purchases.
9. Your Global Data Protection Rights
Depending on your geographical location (such as being a resident of the European Economic Area under GDPR or a resident of California under CCPA), you may have specific rights regarding your personal information.
| Your Privacy Right | Description and Actionable Steps |
|---|---|
| Right to Access | You have the right to request copies of your personal data held by us. You can usually access most of this directly through your registered account dashboard. |
| Right to Rectification | You may request that we correct any information you believe is inaccurate or complete information you believe is incomplete regarding your account or orders. |
| Right to Erasure (Right to be Forgotten) | You may request that we erase your personal data, under certain conditions, provided there is no overriding legal or regulatory obligation for us to retain it. |
| Right to Restrict Processing | You have the right to request that we restrict the processing of your personal data, under specific circumstances, such as during a dispute regarding data accuracy. |
| Right to Data Portability | You can request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. |
To exercise any of these rights, please contact our privacy compliance team via our official email at zuqimeilin@163.com.
10. Cookies and Tracking Technologies
Our website uses “cookies” to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about your navigation on our site. We use cookies to remember your registered account login status, manage items in your shopping cart, and analyze global traffic patterns. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the LYW website may not function properly.
11. Changes to This Privacy Policy
Shanghai Da Qi Bei Trading Co.,Ltd has the discretion to update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
12. Contacting Us
If you have any specific questions about this Privacy Policy, the practices of this site, or your dealings with our website, please do not hesitate to contact us. Our dedicated team is available to ensure your privacy concerns are addressed promptly.
- Website Name: LYW
- Company Name: Shanghai Da Qi Bei Trading Co.,Ltd
- Mailing Address: 901, kangye Road, qingpu District, shanghai, China 201700
- Direct Email Address: zuqimeilin@163.com
- Official Contact Page: https://lywintl.com/contact
By using LYW, you entrust us with your information. We value that trust and are committed to safeguarding your privacy across our global operations.